Shipping & Returns
Please note: Due to high demand many couriers are experiencing shipping delays. Unexpected delays can also occur due to weather, high volume and general delays with the carrier. We greatly appreciate your patience and understanding.
|COST||SHIPPING TIME FRAME|
Standard: DHL expedited on domestic orders
|FREE on $35+ orders||2-5 Business Days|
Express: UPS 1 Day
|Calculated at Checkout||1 Business Day|
Express: UPS 2 Day
|Calculated at Checkout||2 Business Days|
International: DHL Express Day
|Calculated at Checkout||3-7 Business Days|
MAKEUP BY MARIO OFFERS GLOBAL SHIPPING OPTIONS FOR MOST COUNTRIES, INTERNATIONALLY. WHEN SHOPPING OUR SITE, PLEASE SELECT YOUR COUNTRY'S FLAG FOR ALL PRODUCT, SHIPPING AND CUSTOMS INFORMATION SPECIFIC TO YOUR COUNTRY.
SHIPMENTS TO A PO BOX AT THIS TIME, OUR COURIER IS UNABLE TO SHIP TO PO BOXES.
SHIPMENTS TO FORWARDING COMPANIES
Makeup By Mario is not responsible for damaged, missing items or loss that occurs to goods delivered to a forwarding company. Makeup By Mario is not required to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
ORDERS AND PAYMENTS
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, JCB, DISCOVER, DINERS CLUB, PAYPAL, APPLEPAY, GOOGLE PAY AND KLARNA.
In an effort to protect our valued customers, all orders are subject to payment verification. Please ensure all payment information is correct prior to order placement. If we are unable to verify this information, your order will be cancelled.
Once your order has been submitted, a confirmation email will be sent for your records. This email confirms that your order has been received and has begun processing.
A shipping confirmation email with tracking information will be sent once the order is processed (typically within 1 to 2 business days of order placement). Please note: It may take up to 1-2 business days for your tracking number to show shipping updates.
Orders placed by 11:59am EST Monday through Friday will begin processing the same business day. Processing may take up to 1 business day. Orders placed on weekends, holidays, or after 11:59am EST on weekdays will begin processing the following business day. Orders placed with UPS 1 or 2 Day shipping by 11:59am EST Monday through Friday will ship the same business day. Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Processing times subject to change during high volume sales and restocks.
MAKEUP BY MARIO WILL ACCEPT RETURNS ON PRODUCTS PURCHASED FROM MAKEUPBYMARIO.COM WITHIN 30 DAYS OF THE PURCHASE DATE FOR A FULL REFUND. EXCHANGES ARE OFFERED ON PRODUCTS WHERE A VARIENT SHADE OPTION IS AVAILABLE.
PLEASE USE THE BELOW LINK TO INITIATE YOUR RETURN.
IF YOU RECEIVED A DAMAGED OR INCORRECT ITEM, PLEASE EMAIL HELP@MAKEUPBYMARIO.COM FOR ASSISTANCE.
MAKEUP BY MARIO RESERVES THE RIGHT TO REFUSE A RETURN AND EXCLUSIONS MAY APPLY. ONLY ITEMS PURCHASED ON MAKEUPBYMARIO.COM MAY BE RETURNED.
CONTACT HELP@MAKEUPBYMARIO.COM FOR INFORMATION ON INTERNATIONAL RETURNS.
Makeup By Mario will accept cancellation requests but due to our quick processing times, cancellations are not guaranteed. Please email HELP@MAKEUPBYMARIO.COM AND WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.
Please email HELP@MAKEUPBYMARIO.COM FOR ANY ISSUES REGARDING YOUR ORDER.