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MAKEUP BY MARIO accepts returns on products purchased from makeupbymario.com within 30 days of the purchase date. We reserve the right to refuse a return. All applicable returns will be provided via store credit in the form of a virtual gift card that can be used at any time on makeupbymario.com only. Any original shipping costs, if applicable, will be refunded on your approved return. To begin your return, please email our Customer Care team at HELP@makeupbymario.com with your order number, items you are looking to return, and the reason for your return. A member of our Customer Care team will respond within 1-2 business days to assist you and provide further instructions. You will be responsible for the shipping fees on any returned item. MAKEUP BY MARIO does not accept exchange orders, and only items purchased on makeupbymario.com may be returned.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If a product is damaged, please retain the box, packing materials and the items inside and contact us via email - HELP@makeupbymario.com within 14 days of purchase.